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Training courses

Below are the training courses we offer, covering both practical and retail selling skills. If you have bespoke training needs then please get in touch.

An introduction to key aspects of the tyre. Single or half-day courses for new and experienced customer facing staff:
Tyre construction, components, function, construction and use regulations, factors that influence performance and damage diagnosis.
Charges from £65.00 - Enquire

Designed to address the training needs of the individual or team in all aspects of tyre fitting.
Single or half-day courses for new and experienced customer facing staff.
From local training to IMI accreditation, courses are tailored to meet your requirements and the needs of your staff.
Charges from £65.00 - Enquire (or combine the two courses for £95.00)

Designed to address the training needs of the individual or team in all aspects of the technical aspects of the tyre.
Single or half-day courses for experienced tyre technicians and customer facing staff.
Tyre fitment, diagnosis and examination.
From local training to IMI accreditation, courses are tailored to meet your requirements and the needs of your staff.
Charges from £65.00 - Enquire

Designed to develop the knowledge and understanding of the modern braking systems incorporated into the modern vehicle.
Single day course for new and experienced customer facing staff.
Theory and practical based real scenarios and case histories using 3 to 5 year old vehicles to identify and diagnose brake problems.
Charges on application - Enquire

Designed to develop the knowledge and confidence of your staff in the critical area of examination, diagnosis and customer presentation skills of your staff.
Single day course for new and experienced customer facing staff.
Theory and practical using proven routes and routines to identify, present and complete the sale.
Charges on application - Enquire (or combine the two charges on application)

Designed to advise and guide you through the Health & Safety requirements you need to incorporate into your Health & Safety manual. Options include Health & Safety in the workplace and employees who operate of site.
Single day course - Charges on application - Enquire

Designed to measure and improve the confidence and performance of your customer facing staff in converting telephone enquires into sales
Single day course for new and experienced customer facing staff.
Proven techniques using actual telephone calls to your centre pre and post training.
Charges on application - Enquire

Designed to improve the confidence, knowledge and customer facing skills of your staff.
This course focuses on all of the elements of successful selling in a competitive market.
Proven techniques using visual recordings of your centres performance pre and post training.
Charges on application - Enquire

View your business through the eyes of your customer.
Options include

• Telephone mystery shopper
• Walk in mystery shopper
• Doctored vehicle mystery shopper

All calls scored against industry standards will supporting audio and visual recordings.
Identifies specific training needs and provides an insight into lost sales opportunities that occur daily at your centre.
Enquire

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